Frequently Asked Questions
FAQ
What is the lead time on my order?
Most products are made to order. Lead times vary, but typically range from 3 to 5 days before shipping. If you're on a tight deadline, get in touch before ordering.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout.
Can I customize a product?
Some customizations (like color, engraving, layout) may be possible depending on the item. Reach out before placing your order.
Are Taxes and Duties covered?
Unfortunately, we do not cover local taxes and duties costs for orders outside of New Zealand.
Where are you based?
All products are designed and made in-house in New Zealand.
Contact
Please contact me if you have any questions or if you'd like to do any custom designs or engraving options.